PingSales Data Deletion Instructions
This page explains how users can request the deletion of their personal data processed by PingSales, including data associated with integrations with Meta, Facebook, Instagram, Messenger, Lead Ads and Marketing API.
1. Data controller
PINGSALES AI SOLUTIONS, LDA NIPC (Tax ID): 519518128 Registered office: Rua Francisco Costa Gomes, Edifício CIBT NERBE, n.º 2, 7800-591 Beja, Portugal Privacy email: geral@pingsales.pt
2. How to remove the Meta connection within PingSales
The user can remove the Meta integration through the PingSales platform:
Sign in to the PingSales account.
Go to Settings.
Go to Integrations.
Select Meta, Facebook or Instagram.
Click Remove connection or Disconnect account.
After the integration is removed, PingSales will stop accessing that account's data through Meta's APIs.
3. How to request data deletion
The user can request the deletion of their data by email to:
privacy@pingsales.pt
The request must include:
Name.
Email associated with the PingSales account.
Company or workspace, if applicable.
An indication that they wish to delete their personal data and/or data associated with the Meta integration.
4. Deletion of data associated with Meta
When we receive a valid request, we will delete or anonymize the personal data associated with the Meta integration, including, where applicable:
Meta user identifiers.
Access tokens.
Connected Facebook pages.
Connected professional Instagram accounts.
Connected ad accounts.
Synchronized lead forms.
Leads obtained through Meta Lead Ads.
Messages and comments obtained through Meta's APIs.
Integration technical data.
Deletion will be carried out within a maximum of 30 days after validation of the request, except when retention is necessary for legal obligation, security, fraud prevention, billing or defense of rights.
Data present in backups may remain for a limited period until the normal backup rotation occurs, and will be protected against active use.
5. Request made through Meta
If the user makes a deletion request through their Facebook or Meta account settings, PingSales will process that request based on the data received from Meta and will delete or anonymize the applicable data.
6. Data that may need to be retained
Some data may be retained when necessary for:
Compliance with legal, tax or accounting obligations.
Resolution of disputes.
Prevention of fraud or abuse.
Platform security.
Proof of contractual or legal compliance.
Whenever possible, data will be restricted, blocked or anonymized.
7. Contact
For any questions about data deletion:
privacy@pingsales.pt PINGSALES AI SOLUTIONS, LDA Rua Francisco Costa Gomes, Edifício CIBT NERBE, n.º 2, 7800-591 Beja, Portugal